Pokertracker Stats bugged

[nbamimon]

Hello,

since a few days my stats seem to be bugged, hands are from GG only.
Watch image below, thanks.

[Flag_Hippo]

Go to 'Database -> Database Management' and rebuild your database cache via 'Rebuild Cache -> Full Cache Rebuild' and see if that resolves the issue. This might take some time if you have a large database and make sure that your computer does not power itself off or go to sleep while it's running or you will need to run it again from the start.

[nbamimon]

Thank you for the advice but it didnt fix it sadly.
Like i said everything was working smooth and suddenly all stats of uploaded hands are bugged.

[Flag_Hippo]

What version of PostgreSQL do you have installed? You should see it displayed in the bottom right of the 'Database -> Database Management' window. Also if you create a new database, set that as active and import the hands there does the same thing happen?

Guide: Creating A New Database in PokerTracker 4

[nbamimon]

Hello,

I have v12.15.
Maybe i should have mentioned that my pt4 is not on the newest version as my 1 year support ran out but it should still work right ?

[Flag_Hippo]

Can you please try creating a new database, set that as active and import the hands again there and let me know if the same thing happens. Thank you.

Guide: Creating A New Database in PokerTracker 4

[nbamimon]

Hello,

first of all, thank you for trying to help me!
Sadly the same problem, stats are still bugged.
A friend of mine told me yesterday that he has the exact same problem.

[Flag_Hippo]

In that case can you please report this to us via a Support Ticket and attach this sample of hand histories to the ticket. Thank you.